For Web Development, Web Programming And Website Maintenance
We offer non-tangible irrevocable goods and services. Refunds are not issued once the contract is signed and the product is sent or service has been rendered. Once a payment is made, We do not provide refunds. If a project is canceled or postponed the terms of our contract are still in place and agreed upon funds are due.
The web development contract clearly defines what we have agreed upon to be built, when it will be completed and the terms of payment. Just as you expect the web project to be delivered on time, I expect you to deliver the required images and content on time so I can meet the deadline we agreed to. All design work is customized to your needs and wants. By nature, code may have bugs in it. If something does not work properly, this does not entitle you a refund for the full project. I will simply fix the bug.
I only work in a positive and professional manner, and expect the same from my clients. If something is not right, I need the issue to be communicated to me clearly and I will work with you to come to a resolution. This includes bug fixes from functionality defined in the project scope and signed contract.
The client changing the scope of the project part way through in no way means that I am not meeting the project requirements if we have both not agreed to the changes. Adding new work during the project and making changes require an addendum and additional costs.